1. Who we are

ETraders Center is a global import, export and wholesale sourcing platform connected to The Syed Group ecosystem. The website supports product-category information, trade-corridor guidance, sourcing enquiries, RFQ preparation and future marketplace planning.

For privacy-related questions, contact ETraders Center at info@etraderscenter.com.

This is a practical website privacy notice. It should be reviewed again before adding a live payment system, ecommerce checkout, user accounts, supplier portal, marketing automation, analytics pixels or third-party CRM integrations.

2. Information we may collect

We may collect personal information when you visit the website, email us, call us, submit a quotation request, discuss sourcing, contact us as a supplier, or communicate with ETraders Center.

  • Identity information, such as your name, company name, role or buyer/supplier type.
  • Contact information, such as email address, phone number, WhatsApp number, country, city or business address if provided.
  • Trade enquiry information, such as product category, product name, specification, quantity, packing, origin preference, destination market, shipment type, documents needed and timeline.
  • Business communication records, such as emails, RFQ summaries, phone follow-ups, attachments, quotation discussions and supplier notes.
  • Technical website data, such as IP address, browser type, device data, page visits, referral source and date/time of visit.
  • Future form-entry data if we add WPForms, Fluent Forms, Forminator, CRM, buyer accounts or marketplace features.

3. How we use information

We use personal information only where there is a business, communication, operational, security, legal or trade-enquiry purpose.

Purpose Information used Reason for processing
Responding to enquiries Name, email, phone, company, message and enquiry details. To respond to your request and manage communication.
RFQ and sourcing review Product category, quantity, packing, origin, destination, documents and timeline. To understand the trade requirement and review quote readiness.
Supplier or buyer discussions Company details, trade role, product interest and business communication. To manage supplier, buyer, wholesale and marketplace-related communication.
Website operation and security Technical data, logs, IP address, device and browser information. To keep the website functional, secure and reliable.
Records and compliance Communication records, enquiry history and administrative information. To maintain business records, resolve disputes and comply with applicable obligations.

4. Lawful basis and consent

Depending on the situation and applicable law, we may process personal information because you have contacted us voluntarily, because it is necessary to respond to a business enquiry, because it is needed before entering into a commercial arrangement, because we have a legitimate business interest, because consent has been provided, or because we have a legal obligation.

Where consent is required, you may withdraw that consent by contacting us. Withdrawal of consent does not automatically affect processing that took place before withdrawal.

5. Cookies and website technologies

This website may use cookies or similar technologies for basic site functionality, security, analytics, performance and user experience. Cookies are small files placed on your device by your browser.

Necessary cookies help the website work properly. Other cookies, such as analytics or marketing cookies, should be used according to the choices made available where required.

You can usually control cookies through your browser settings. Blocking some cookies may affect website functionality.

6. When information may be shared

We do not sell personal information. We may share information only where necessary for legitimate business, technical, operational, legal or trade-related purposes.

  • Website hosting, email, IT, security, analytics and form-service providers.
  • Professional advisers, accountants, legal advisers, compliance support or consultants where required.
  • The Syed Group or connected group support where relevant to business administration, governance or infrastructure.
  • Potential suppliers, logistics contacts or trade partners where necessary to review a specific RFQ or sourcing request.
  • Regulators, authorities or legal bodies where required by law.

We aim to share only the information required for the relevant purpose. For trade enquiries, this may include product specification and business contact details where needed to review sourcing options.

7. International communication and transfers

ETraders Center handles international trade communication. Depending on the nature of a request, information may be processed or accessed across countries by authorised service providers, group support, trade contacts or communication tools.

Where information is transferred internationally, we aim to use responsible service providers, appropriate access controls and practical safeguards.

8. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing RFQs, maintaining business records, handling follow-up, complying with legal obligations and protecting legitimate interests.

  • General contact enquiries may be kept for a reasonable period after the matter is resolved.
  • RFQ, supplier and buyer communications may be kept longer where needed for trade records and follow-up.
  • Legal, accounting and compliance-related records may be retained according to applicable obligations.
  • Information that is no longer needed should be deleted, anonymised or archived responsibly.

9. Security

We use reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration or disclosure. These may include access controls, secure systems, limited permissions, administrative review and responsible record handling.

No website, email or online system is completely secure. Do not send highly sensitive information through ordinary website forms or unencrypted email unless necessary.

10. Your privacy rights

Depending on your location and the laws that apply, you may have rights over your personal information. These may include the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • ask us to delete information in certain circumstances;
  • ask us to restrict or stop certain processing;
  • object to certain processing where applicable;
  • request a copy of information in a portable format where applicable;
  • withdraw consent where processing is based on consent;
  • complain to a relevant data protection authority.

To make a privacy request, contact info@etraderscenter.com. We may need to verify your identity before responding.

11. Children’s privacy

This website is intended for business, trade, sourcing and wholesale enquiries. It is not designed to knowingly collect information from children. If a parent or guardian believes a child has provided information through the website, they should contact us so we can review and delete the information where appropriate.

13. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in the website, operations, technology, legal requirements, contact methods, RFQ systems, forms, marketplace features or internal practices.

The latest version will be posted on this page with an updated date.